the giving candle

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Starlight Floater Candles

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New Arrivals

Mystery Potion 6 pound 3 wick
$35.00

More About the giving candle

Shipping & Returns
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Contact Us
Gift Voucher FAQ

Shipping & Returns

To expedite shipping and to save you money, we hold shipping agreements with the major US carriers. Depending on the size of your order, your shipment may arrive via Priority Mail, Fed Ex or UPS. International orders will always ship via US Postal Service. Once your order has been confirmed, you will receive an email from us with your tracking information.

Our Quality Guarantee

We are confident that our products will out perform the competition. To that end we offer a 30 day guarantee on all our candles. Try any of our scents. If you are not satisfied, contact us. We want the opportunity to make it right with you. Upon return of the product, we will calculate the amount of unused wax and issue a credit, exchange or refund, your choice.

Please contact us before returning your merchandise!

We are constantly striving to improve product quality and customer satisfaction. To date, we have achieved satisfactory resolution with 98.7% of our known customer quality issues. Each customer satisfaction issue is assigned a unique return number and is investigated completely. Sometimes even the company owners follow up with you until the situation is resolved in a satisfactory manner. For these reasons, we do not accept unauthorized returns. Returns without an RMA number will be refused.

Damage and other errors

We're human. Accidents happen and breakage occurs. We proudly report that less than 2 percent (2%) of our current shipments arrive damaged or in error (missing items, incorrect items). In this instance, please contact us within five (5) days of delivery to identify any damage or missing items. We will do our best to process insurance claims within one week. For damage claims, please retain all packing and contents until the claim has been resolved. It may be necessary to submit the package for inspection.

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